Customer Service

Most orders will ship 3-5 days of receipt.

Return Policy: Return or exchange unworn merchandise in its original condition within 31 days of its receipt for a full refund of the cost of the merchandise. If exchanged, we will pay domestic ground shipping for the new product to be shipped back to you.

Shipping charges are not refundable unless the return/exchange is the result of our error.

Expect a refund within 7 to 14 days after we have received your return in the same form of payment that was used for the purchase.

If an exchange is indicated we will pay the ground shipping cost back to you, excluding international orders.

Please carefully package your return, ideally in the same carton that we used to ship it to you along with its packing materials. Enclose a copy of the sales receipt and please handwrite which item you'd like to exchange for.

We recommend that you use FedEx or Insured Parcel Post from USPS. Ship via ground method, and insure your package. We cannot handle your return any quicker, so do not ship back using express shipping.

Email us at customersevice@roarkrevival.com or call us at 949.715.1477 if you would like to discuss matters relating to your exchange. Be certain that you include instructions inside the parcel regarding your return or exchange.

Returned merchandise from large quantity orders will be subject to a re–stocking charge.

We ship orders to International locations and all orders are subject to the respective country's tariffs and taxes. Buyer/customer is responsible for those tariffs.

PLEASE RETURN TO:
ROARK Attn: Returns
31578 Jewel Ave., Laguna Beach, CA 92651

PRIVACY

ROARK is committed to protecting your privacy. We only collect information about you to process your order, we do not use these details to send you unsolicited information. We will never pass your personal or order details to any other company, other than to fulfill the delivery of your order.

When you make a purchase from roarkrevival.com you will be asked to provide your name, email address, billing address, delivery address, phone number and credit card or debit card number. Details of all your order transactions will be collected and stored.

The information we hold about you needs to be accurate and up to date. You can check and amend the information we hold about you. The personal information that we hold about you will be held in accordance with our internal security policies.